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How TeamSystem uses Zendesk AI

80 percent

“automating up to 80 percent of repetitive inquiries”

As published on zendesk.com, February 2026. Captured by usedby on Oct 5, 2026.

What happened

TeamSystem uses Zendesk AI Agents across messaging and email support to detect intent and answer frequent customer questions, after consolidating five separate support tools in Spain onto one platform. The AI agents draw on a restructured knowledge base, which lets human agents focus on complex issues.

Summary written by usedby from the source page, in English. The figures are those of Zendesk AI and TeamSystem, not ours.

  • 99 percent“As a result, common questions like, “Where’s my invoice?” has dropped by 99 percent, freeing agents to focus on complex, high-value issues.”
  • 11 percent“Each AI agent now delivers the equivalent output of 11 percent of the support workforce, a figure expected to rise to 20 percent next year—and as much as 30 percent when combined with Zendesk’s Copilot.”
  • 89 percent“Today, TeamSystem Spain maintains a CSAT average of about 89 percent and NPS average up to 59—with one business seeing NPS rise from 53 to 59 in just four months—all without adding headcount.”
  • 10,000“Using Zendesk, Jorquera Jorquera led an effort to transform thousands of lengthy technical manuals into 10,000 short, searchable articles, giving both customers and AI fast access to specific answers.”

Within six months, TeamSystem Spain’s AI agents were handling about 30,000 conversations per month—roughly 100,000 questions—and automating up to 80 percent of repetitive inquiries.

From the page. zendesk.com, captured Oct 5, 2026

Zendesk’s AI Agents automatically detect intent and respond to frequent email questions. Now, our human agents have more time to tackle challenging problems for our customers.

Davide Donini, IT Lead for Integrations at TeamSystem, TeamSystem. Source, captured Oct 3, 2026

When they see what we’re doing with AI, they come asking to use it.

Pablo Jorquera Jorquera, Head of Customer Experience, TeamSystem. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: 80 percentCheckedPrinted word for word on the page, near the name of TeamSystem.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of TeamSystem.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • TeamSystem uses Zendesk AICheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

56 percent“a reduction by more than 56 percent”IRC-CEO uses Zendesk AI. Another customer of Zendesk AI75 percent“average handling times drop by 75 percent, live chat processing times decrease by 90 percent”Fortnum & Mason uses Zendesk AI. Another customer of Zendesk AI50 percent“more than 50 percent of Babbel’s tickets are automated through AI agents”Babbel uses Zendesk AI. Another customer of Zendesk AI