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How Babbel uses Zendesk AI

50 percent

“more than 50 percent of Babbel’s tickets are automated through AI agents”

As published on zendesk.com, February 2026. Captured by usedby on Oct 5, 2026.

What happened

Babbel uses Zendesk AI agents to automate routine support requests such as subscription status and management or changing the preferred language, across messaging, email and chat. It also uses Copilot for ticket summaries, suggested macros, writing tools, and for classifying tickets by topic and language to route them to agents with the right skills.

Summary written by usedby from the source page, in English. The figures are those of Zendesk AI and Babbel, not ours.

  • 67 percent“onboarding time has dropped from three weeks to just one—a 67 percent efficiency gain.”
  • 45 percent“Today, more than 45 percent of inbound requests are via the messaging channel.”

Now, more than 50 percent of Babbel’s tickets are automated through AI agents. Email ticket volume, which used to comprise more than 65 percent of incoming inquiries, has fallen dramatically.

From the page. zendesk.com, captured Oct 5, 2026

Copilot helps us to be more efficient by automatically matching tickets to agents who speak the customer's language. This ensures a better, more natural support experience.

Gaia Brogini, Head of Customer Service at Babbel, Babbel. Source, captured Oct 3, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: 50 percentCheckedPrinted word for word on the page, near the name of Babbel.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Babbel.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Babbel uses Zendesk AICheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

56 percent“a reduction by more than 56 percent”IRC-CEO uses Zendesk AI. Another customer of Zendesk AI80 percent“automating up to 80 percent of repetitive inquiries”TeamSystem uses Zendesk AI. Another customer of Zendesk AI75 percent“average handling times drop by 75 percent, live chat processing times decrease by 90 percent”Fortnum & Mason uses Zendesk AI. Another customer of Zendesk AI