How Memorial Healthcare System uses Talkdesk
View captured proofThe use case: how Memorial Healthcare System deploys Talkdesk
Memorial Healthcare System uses Talkdesk Healthcare Experience Cloud, integrated with Epic, to standardize its patient access call center. It uses Autopilot to automate routine calls, Copilot to speed up after-call work, and Quality Management with QM Assist to review patient interactions.
More reported results
Figures published in Talkdesk’s case study. They are not independently measured by usedby.
Today, 67% of inbound calls are resolved end to end by Talkdesk Autopilot
Memorial can now evaluate 100% of patient interactions
In the customer’s words
Experiencing the complexity of the patient journey firsthand made it clear that we needed to simplify the experience—for both our team and the patients we serve.Talkdesk users in Hospitals & Care Providers
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Based on Talkdesk’s published case study. We check the public evidence; the results are reported by the vendor.
talkdesk.com- Last checked
- Nov 11, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 90 secondsChecked
Printed word for word on the page, near the name of Memorial Healthcare System.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Memorial Healthcare System.
- Memorial Healthcare System uses TalkdeskChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
With Talkdesk Copilot, after-call work that once took 20 minutes or more now averages approximately 90 seconds. In some departments, documentation can be completed in as little as 30 seconds.