The use case: how Switcher deploys Help Scout
Switcher's customer support team replaced Intercom with Help Scout for handling customer email support, collaborating internally through notes and tagging, and publishing a knowledge base for self-service help.
In the customer’s words
Within two months, my new agents’ stats are rivaling my previous agents’ because of how easily (literally, day one) they picked up HelpScout.Other companies using Help Scout
Customers across industries, with public evidence.
Brain.fmConfirmed
EasyBrokerConfirmed
EmailOctopusConfirmed
FreightzyConfirmed
Mabel's LabelsConfirmed
Merki MarketConfirmedGo straight to the source
Based on Help Scout’s published case study. We check the public evidence; the results are reported by the vendor.
articles.helpscout.com- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Switcher.
- Switcher uses Help ScoutChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
They also use Help Scout’s knowledge base tool, which reduces manual support volume by up to 30%. Now Switcher customers can access self-service help content easily and get answers without needing to speak with an agent.