4,513 customer stories of AI tools: What did AI deliver in ?
- 87%“cut its average email response time by 87%, from around 24 hours to less than three business hours”Merki Market uses Help Scout.Vendor case studyarticles.helpscout.comCaptured Nov 13, 2026
- $102,000 USD“that would add up to 1.92 million pesos, or about $102,000 USD, in staffing costs each year”EasyBroker uses Help Scout.Vendor case studyarticles.helpscout.comCaptured Nov 13, 2026
- 50%“AI Answers handles 50% of EmailOctopus’s support volume”EmailOctopus uses Help Scout. Marketing Tech.Vendor case studyarticles.helpscout.comCaptured Nov 13, 2026
- 58%“our email volume has actually decreased by 58%!”Mabel's Labels uses Help Scout.Vendor case studyarticles.helpscout.comCaptured Nov 13, 2026
- 50%“we’ve reduced our workload by 50%, making our team twice as productive”OnePageCRM uses Help Scout. Sales Tech & CRM.Vendor case studyarticles.helpscout.comCaptured Nov 13, 2026
- 95%happiness score over the last 60 daysBrain.fm uses Help Scout.Vendor case studyarticles.helpscout.comCaptured Nov 13, 2026
- 15.46%Peak AI deflection rate (August 2025)eCatholic uses Help Scout.Vendor case studyhelpscout.comCaptured Nov 13, 2026
- SchoolsPLP, an online learning platform provider for schools and districts, uses Help Scout as a shared inbox with internal notes and Company Management to keep the history of each school or district relationship in one…SchoolsPLP uses Help Scout.Vendor case studyarticles.helpscout.comCaptured Nov 13, 2026
- Threadless uses Help Scout's shared inbox with separate mailboxes for different teams, and automated workflows to route and handle repetitive customer inquiries.Threadless uses Help Scout.Vendor case studyarticles.helpscout.comCaptured Nov 13, 2026
- TeamSnap's customer experience team replaced a mix of separate support tools with Help Scout, using the shared inbox with Beacon live chat and Help Center access in one platform.TeamSnap uses Help Scout.Vendor case studyarticles.helpscout.comCaptured Nov 13, 2026
- Switcher's customer support team replaced Intercom with Help Scout for handling customer email support, collaborating internally through notes and tagging, and publishing a knowledge base for self-service help.Switcher uses Help Scout.Vendor case studyarticles.helpscout.comCaptured Nov 13, 2026
- Mixmax's customer success team uses Help Scout for customer support. They used its productivity report to see when new conversations arrive and Office Hours to set reply expectations, which let them move away from…Mixmax uses Help Scout. Sales Tech & CRM.Vendor case studyarticles.helpscout.comCaptured Nov 13, 2026
4,513 stories about 3,746 companies and 383 AI tools. 3,403 carry a figure printed on their page.