The use case: how Firewize deploys Front
Firewize, a fire protection maintenance provider, uses Front to centralize and triage customer support requests in shared conversations. This gives the team accountability and customer history so more issues can be resolved online without sending staff on-site.
In the customer’s words
Front helps us solve problems better and faster, and it’s cheaper for us.Other companies using Front
Customers across industries, with public evidence.
Atlas Travel & Technology GroupConfirmed
BranchConfirmed
Echo Global LogisticsConfirmed
Empower WorkConfirmed
EssentialistConfirmed
Flex-TecConfirmedGo straight to the source
Based on Front’s published case study. We check the public evidence; the results are reported by the vendor.
front.com- Source published
- Nov 15, 2019
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 23 percentChecked
Printed word for word on the page, near the name of Firewize.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Firewize.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Firewize uses FrontChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
We pride ourselves on being able to resolve problems without sending someone there in person. We now fix 23 percent of our support requests without having to go on-site. That’s huge for us, and even better for our customers.