How Atlas Travel & Technology Group uses Front
View captured proofThe use case: how Atlas Travel & Technology Group deploys Front
Atlas, a travel management company, replaced its previous system with Front as a unified agent workspace for email, chat, phone and text. Combined with AMGiNE automation, it routes traveler requests, automates bookings and itinerary creation, and consolidates communications.
More reported results
Figures published in Front’s case study. They are not independently measured by usedby.
Atlas now boasts a customer satisfaction (CSAT) score of 87%—10 points higher than the industry average—driven by faster response times and a more personalized service experience.
In addition, 90% of its agents have embraced automated itinerary recommendations powered by the integration of AMGiNE and Prime Numbers Technology, a leader in travel and expense analytics and reporting.
In the customer’s words
AMGiNE and Front give us the ultimate in multi-channel communications flexibility, AI-driven personalization and automation, and agent efficiency.Other companies using Front
Customers across industries, with public evidence.
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FirewizeConfirmed
Flex-TecConfirmedGo straight to the source
Based on Front’s published case study. We check the public evidence; the results are reported by the vendor.
front.com- Source published
- Mar 24, 2025
- Last checked
- Nov 13, 2026
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- The figure: 94%Checked
Printed word for word on the page, near the name of Atlas Travel & Technology Group.
- The passage quoted aboveChecked
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- Atlas Travel & Technology Group uses FrontChecked
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- The result itselfNot checked
We quote it; we did not measure it.
The company achieved a 94% trip conversion rate and processes requests seven times faster. In addition, 90% of its agents have embraced automated itinerary recommendations powered by the integration of AMGiNE and Prime Numbers Technology