The use case: how Branch deploys Front
Branch, an insurance company, uses Front to centralize email, chat and SMS customer communications in shared team inboxes. Inbound inquiries are automatically assigned and tagged by query type, and teams track SLAs and use analytics to monitor performance.
More reported results
Figures published in Front’s case study. They are not independently measured by usedby.
which reduced customer response times by 75%
They saved 58% of their costs just switching from Zendesk to Front.
up to 8X faster than Zendesk
Branch was saving another $211,250 in productivity
Other companies using Front
Customers across industries, with public evidence.
Atlas Travel & Technology GroupConfirmed
Echo Global LogisticsConfirmed
Empower WorkConfirmed
EssentialistConfirmed
FirewizeConfirmed
Flex-TecConfirmedGo straight to the source
Based on Front’s published case study. We check the public evidence; the results are reported by the vendor.
front.com- Source published
- Aug 8, 2022
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 482%Checked
Printed word for word on the page, near the name of Branch.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Branch.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Branch uses FrontChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Branch was able to see a 482% return on investment (ROI) with Front, driven by over $715,370 in productivity and cost savings. They saved 58% of their costs just switching from Zendesk to Front.