The use case: how Scratchpad deploys Front
Scratchpad uses Front as its central hub for customer and internal communication, routing email, chat, and text into shared inboxes. The support and success teams collaborate on shared drafts, tags, SLA warnings, and a Salesforce integration, and also handle operations tasks like accounts payable, legal, and security communications.
More reported results
Figures published in Front’s case study. They are not independently measured by usedby.
With a customer satisfaction rate of 100%
In the customer’s words
Front makes managing inbox zero possible. I’ve built a seamless workflow to handle recruiting, ops, billing, customers, and AP all in one place — it’s that well-built.Other companies using Front
Customers across industries, with public evidence.
Atlas Travel & Technology GroupConfirmed
BranchConfirmed
Echo Global LogisticsConfirmed
Empower WorkConfirmed
EssentialistConfirmed
FirewizeConfirmedGo straight to the source
Based on Front’s published case study. We check the public evidence; the results are reported by the vendor.
front.com- Source published
- Jan 6, 2025
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 40-minuteChecked
Printed word for word on the page, near the name of Scratchpad.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Scratchpad.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Scratchpad uses FrontChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
The team set a goal to respond to customer inquiries within 24 hours and currently averages an impressive 40-minute response time.