The use case: how Trusted deploys Front
Trusted Health uses Front shared inboxes, assignment workflows, and rules to route clinician and facility conversations among advocates, account managers, and operations. This lets specialized teams hand off conversations without losing context, including routing payroll inquiries with SLAs.
In the customer’s words
Front doesn’t force you into one model,” Amanda says. “We’ve built a specialized, high-touch, relationship-driven operation on top of it, and that’s because the product is flexible enough to shape around how we actually work.Other AI tools used by Trusted
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Front users in HR & Recruiting
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Based on Front’s published case study. We check the public evidence; the results are reported by the vendor.
front.com- Source published
- Jun 10, 2026
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 200 team membersChecked
Printed word for word on the page, near the name of Trusted.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Trusted.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Trusted uses FrontChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Shared inboxes and assignment workflows are the foundation. Advocates pick up clinician conversations, tag the right teammate when a question needs a specialist, and hand off cleanly when a situation requires it.