The use case: how Priority1 deploys Front
Priority1, a third-party logistics company, uses Front as a shared inbox to organize customer email communication about shipments. Team members can see whether a colleague has already replied, tag colleagues for input, and assign messages that need specific knowledge.
In the customer’s words
When the customer’s happy, they’re going to come back and purchase from you again. We’ve enjoyed higher retention of business as well as growth of business using Front.Other companies using Front
Customers across industries, with public evidence.
Atlas Travel & Technology GroupConfirmed
BranchConfirmed
Echo Global LogisticsConfirmed
Empower WorkConfirmed
EssentialistConfirmed
FirewizeConfirmedGo straight to the source
Based on Front’s published case study. We check the public evidence; the results are reported by the vendor.
front.com- Source published
- Feb 10, 2022
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Priority1.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Priority1 uses FrontChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Using Front to organize customer communication has allowed Priority1 to hit their target response times and improve customer retention as a result.