2,243 customer stories of AI tools, quoted from the pages they came from
Each story links to its source page and the day we captured it. Every figure is printed on that page: we never estimate one.
2,243 stories about 2,005 companies and 280 AI tools. 1,720 carry a figure printed on their page. All come from vendor case studies: they show what vendors chose to publish.
- 80%“Approximately 80% of our initial incident-response workflow is now automated.”Kaizen Gaming uses incident.io.Vendor case studyincident.ioPublished August 2026Captured Oct 7, 2026
- Up to 10x“Up to 10x faster response time”Turbopuffer uses incident.io.Vendor case studyincident.ioPublished August 2026Captured Oct 7, 2026
- 17 teams“17 teams were onboarded”Torq uses incident.io.Vendor case studyincident.ioPublished March 2026Captured Oct 7, 2026
- 114%“Responder deployment reached 114% of contracted seats”Flagstone uses incident.io.Vendor case studyincident.ioPublished March 2026Captured Oct 7, 2026
- 15 → 90seats (6x growth)Sublime Security uses incident.io.Vendor case studyincident.ioPublished March 2026Captured Oct 7, 2026
- 4+ hours“4+ hours saved on post-mortems”Built uses incident.io.Vendor case studyincident.ioPublished March 2026Captured Oct 7, 2026
- 37%“The results: a 37% reduction in MTTR transformed operations”Favor uses incident.io.Vendor case studyincident.ioPublished October 2025Captured Oct 7, 2026
- 50%“spending about 50% less time on them”Buffer uses incident.io. Marketing Tech.Vendor case studyincident.ioPublished September 2025Captured Oct 7, 2026
- 60%“approximately 60% improvement in proactive detection”Motorway uses incident.io.Vendor case studyincident.ioPublished July 2025Captured Oct 7, 2026
- 4 departments“4 departments adopted organically”Thrive Learning uses incident.io. EdTech & E-learning.Vendor case studyincident.ioPublished May 2025Captured Oct 7, 2026
- 25+countries supported on one platformSumup uses incident.io. Fintech & Payments.Vendor case studyincident.ioPublished May 2025Captured Oct 7, 2026
- two quarters“it took us two quarters to fully onboard tech”Picnic uses incident.io.Vendor case studyincident.ioPublished April 2025Captured Oct 7, 2026
- $500k“saw over $500k in actualized savings”Zendesk uses incident.io. Sales Tech & CRM.Vendor case studyincident.ioPublished April 2025Captured Oct 7, 2026
- 3.5 hours“3.5 hours saved per P1/P2 post-mortem”Trainline uses incident.io. Travel & Hospitality.Vendor case studyincident.ioPublished June 2024Captured Oct 7, 2026
- 3 hours“I’d estimate that we save at least 3 hours onboarding each new oncaller”Giant Swarm uses incident.io.Vendor case studyincident.ioPublished February 2021Captured Oct 7, 2026
- Rho, a fintech banking platform for startups, uses incident.io to run incident response and on-call in one place, replacing a setup spread across five separate tools.Rho uses incident.io. Fintech & Payments.Vendor case studyincident.ioPublished January 2026Captured Oct 7, 2026
- Skyscanner replaced its in-house incident response workflow with incident.io to coordinate response to both internal and customer-facing incidents.Skyscanner uses incident.io. Travel & Hospitality.Vendor case studyincident.ioPublished June 2025Captured Oct 7, 2026
- Vanta replaced a written, manual five-step incident response process with incident.io to declare incidents, alert the right people, and generate timelines and post-mortems automatically.Vanta uses incident.io. Cybersecurity.Vendor case studyincident.ioPublished May 2025Captured Oct 7, 2026
- Pleo replaced its in-house incident tooling with incident.io to manage incident response and on-call. It uses Workflows to automate response actions, Slack channels for communication, and the Insights dashboard for…Pleo uses incident.io. Fintech & Payments.Vendor case studyincident.ioPublished April 2024Captured Oct 7, 2026
- Isometric uses incident.io Response and On-call as a single platform to manage incidents from alert through post-mortem, replacing a fragmented multi-tool setup.Isometric uses incident.io.Vendor case studyincident.ioPublished April 2024Captured Oct 7, 2026
- Intercom replaced PagerDuty, Atlassian Status Page and manual in-house Slack workflows with incident.io for on-call, incident response and regional status pages.Intercom uses incident.io. Sales Tech & CRM.Vendor case studyincident.ioPublished March 2024Captured Oct 7, 2026
- Bold Commerce uses incident.io for incident response and also as a general workflow tool for security incidents, tiger teams, Black Friday and Cyber Monday preparedness, product launches, and planned maintenance.Bold Commerce uses incident.io.Vendor case studyincident.ioPublished January 2024Captured Oct 7, 2026
- WorkOS replaced its manual, runbook-document-based incident response with incident.io, using automated workflows and follow-ups synced to Linear.WorkOS uses incident.io. DevTools & Infrastructure.Vendor case studyincident.ioPublished January 2024Captured Oct 7, 2026
- RD Station replaced its previous status page with incident.io's Status Pages, which integrates with the incident.io response tooling they already use.RD Station uses incident.io.Vendor case studyincident.ioPublished April 2023Captured Oct 7, 2026
- Future uses incident.io in Slack to manage incident response across its media websites and shared platforms, coordinating stakeholders from different teams.Future uses incident.io.Vendor case studyincident.ioPublished February 2021Captured Oct 7, 2026
