How Picnic uses incident.io
two quarters
“it took us two quarters to fully onboard tech”
As published on incident.io, April 2025. Captured by usedby on Oct 7, 2026.
What happened
Picnic uses incident.io Response and On-call to coordinate incident handling across its tech, operational and business teams. It replaced an internal incident tool and PagerDuty, linking alerts, escalations and incident creation in one platform.
Summary written by usedby from the source page, in English. The figures are those of incident.io and Picnic, not ours.
- one team every week“We basically onboarded one team every week.”
We fully deployed incident.io across all the tech teams, we have operational teams using it, and now also the first business teams. It fully replaced our own internal tool, but also we use incident.io On-call, so that replaced PagerDuty for us.
Having good cooperation between the tech teams and the business teams during incidents is vital for us.
What the story claims, and what we checked
We compared the story with its live page on Oct 7, 2026.
- The figure: two quartersCheckedPrinted word for word on the page, near the name of Picnic.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Picnic.
- The publication dateCheckedRead from the page’s own metadata, never guessed.
- Picnic uses incident.ioCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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