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How Motorway uses incident.io

60%

“approximately 60% improvement in proactive detection”

As published on incident.io, July 2025. Captured by usedby on Oct 7, 2026.

What happened

Motorway replaced a fragmented setup of Opsgenie, Jira and Slack with incident.io for on-call, incident response and AI-generated incident notes. This automated incident channels and workflows and reduced the time engineers spend on reactive incident work.

Summary written by usedby from the source page, in English. The figures are those of incident.io and Motorway, not ours.

  • two weeks“The full deployment took only two weeks, primarily due to integrating with single sign-on and migrating existing Terraform alerts.”

They've achieved approximately 60% improvement in proactive detection, with issues now caught by internal observability rather than customer reports. This shift toward proactive incident management has been crucial for maintaining customer trust in their marketplace.

From the page. incident.io, captured Oct 7, 2026

We've drastically reduced the time our engineers spend on reactive incidents, and that's really translated into increased velocity for our team.

Matt Sleeman, VP of Engineering, Motorway. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 60%CheckedPrinted word for word on the page, near the name of Motorway.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Motorway.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Motorway uses incident.ioCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

80%“Approximately 80% of our initial incident-response workflow is now automated.”Kaizen Gaming uses incident.io. Another customer of incident.ioUp to 10x“Up to 10x faster response time”Turbopuffer uses incident.io. Another customer of incident.io4+ hours“4+ hours saved on post-mortems”Built uses incident.io. Another customer of incident.io