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How Sumup uses incident.io

25+

countries supported on one platform

As published on incident.io, May 2025. Captured by usedby on Oct 7, 2026.

What happened

SumUp uses incident.io to declare, manage and communicate about incidents from a single tool, replacing an in-house response bot and a separate status page product. It also uses internal and external Status Pages and AI incident summaries to keep customers and internal stakeholders informed.

Summary written by usedby from the source page, in English. The figures are those of incident.io and Sumup, not ours.

Incident comms and response are now handled in a single, intuitive platform.

From the page. incident.io, captured Oct 7, 2026

One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.

Adrián Moreno Peña, VP of Engineering, Sumup. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 25+CheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Sumup.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Sumup uses incident.ioCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

976,000“How SumUp sent 976,000+ personalized emails with Artisan”Sumup uses Artisan. Another tool at Sumup80%“Approximately 80% of our initial incident-response workflow is now automated.”Kaizen Gaming uses incident.io. Another customer of incident.ioUp to 10x“Up to 10x faster response time”Turbopuffer uses incident.io. Another customer of incident.io