The use case: how Groq deploys incident.io
Groq replaced PagerDuty, Atlassian Status Page and ad hoc post-mortem documents with incident.io for on-call paging, Slack-based incident response, customer status page updates and retrospectives. A Terraform sync keeps the service catalog aligned with the AI models running in production.
More reported results
Figures published in incident.io’s case study. They are not independently measured by usedby.
3 week phased migration from PagerDuty with zero customer impact
150+ engineers data center technicians supported across software & physical infrastructure
In the customer’s words
If you took away incident.io tomorrow, I'd be pretty distraught. Going back to the old way of working would feel like a regression, both for our team and for our customers.Other AI tools used by Groq
Other public relationships recorded on usedby.
Explore Groq’s AI stack
incident.io users in Artificial Intelligence
Companies in the same sector, with public evidence.
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Go straight to the source
Based on incident.io’s published case study. We check the public evidence; the results are reported by the vendor.
incident.io- Source published
- Mar 26, 2026
- Last checked
- Nov 11, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 20 mins → secondsChecked
Printed word for word on the page, near the name of Groq.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Groq.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Groq uses incident.ioChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
The manual flow, from a shared doc to the status page website and back to Slack to check the actual impact, added 10 to 20 minutes of overhead per update. Time that could have been spent fixing the problem.