Serval26 customers
Used by 26 companies on usedby. 5 also use incident.io. Compare incident.io and Serval
Latest capture across its sources: Oct 7, 2026.
incident.io alternatives
What incident.io customers also use, ranked by public customers.
5 of the 48 incident.io customers on usedby also use another tool on this list. The tools most often used by the same companies are Serval (5 shared, 26 customers in all).Latest check Oct 8, 2026: 134 of 140 public lines checked. Customer counts include every proof level, job-post signals included. Shared customers are counted on confirmed or observed lines on both tools.
5of 48
incident.io customers also use another tool on this list
Serval shares the most companies with incident.io: 5 companies use both.
Ranked by shared customers
Tools of the same or a competing category, from another vendor, used by at least one company that also uses incident.io. A shared customer has a confirmed or observed line on both tools.
| # | Alternative | Shared with incident.io | Customers | Compare |
|---|---|---|---|---|
| 1 | Serval | 5 | 26 | Compare incident.io vs Serval |
Other IT Service Management tools on usedby
Same category, with public customers, but no company named with incident.io yet.
ServiceNow33 customers
BigPanda19 customers
Atomicwork14 customers
Switch signals
A company that left one vendor's page and appeared on another's.
No switch publishedA switch needs a departure from one vendor's page, seen on two checks in a row, and a dated arrival on another. usedby does not publish departures yet, so no switch shows here.
By industry
Which of these tools the companies on usedby use, by industry. Each row counts the companies of that industry on usedby that use at least one of these tools.
| Industry | Most used | Next | Companies |
|---|---|---|---|
| Fintech & Payments | incident.io67% | Serval22% | 9 companies |
| DevTools & Infrastructure | incident.io63% | Serval50% | 8 companies |
| Travel & Hospitality | incident.io67% | Serval33% | 6 companies |
| Artificial Intelligence | Serval60% | incident.io40% | 5 companies |
| Sales Tech & CRM | incident.io80% | Serval20% | 5 companies |
Read the first row as: among the 9 Fintech & Payments companies on usedby that use one of these tools, 67% use incident.io. Shares can add up to more than 100% because some companies use two tools.
Questions about incident.io alternatives
Which tool shares the most customers with incident.io?
Serval: 5 companies use both on usedby. Serval has 26 customers in all. See who uses Serval.
Do incident.io customers use other tools too?
5 of the 48 incident.io customers on usedby also use another tool on this list. Serval shares the most: 5.
Which of incident.io and its alternatives do Fintech & Payments companies on usedby use?
Among the 9 Fintech & Payments companies on usedby that use one of these tools, 67% use incident.io. Serval comes next, with 22%.
Which of incident.io and its alternatives do DevTools & Infrastructure companies on usedby use?
Among the 8 DevTools & Infrastructure companies on usedby that use one of these tools, 63% use incident.io. Serval comes next, with 50%.
How does usedby rank incident.io alternatives?
Only tools of the same or a competing category, from another vendor, count. They are ranked by shared customers: companies with a confirmed or observed line on both tools, from public pages, most with a dated capture. Tools with no shared customer are listed apart. Customer counts include every proof level, job-post signals included.