75%
“75% reduction in legal ticket cycle times”
As published on levelpath.com. Captured by usedby on Oct 8, 2026.
What happened
Zendesk's procurement team uses Levelpath as a single AI-driven intake platform for all stakeholder requests. It catches duplicate requests, answers status questions automatically and gives stakeholders real-time visibility into where their requests stand.
Summary written by usedby from the source page, in English. The figures are those of Levelpath and Zendesk, not ours.
- 56%“56% reduction in security ticket cycle times”
- 5,600+“5,600+ supplier managed”
Duplicate requests are caught at submission. Routine questions about request status are answered by the platform itself, freeing the procurement team for the higher-value work of supplier engagement and category strategy.
The standout feature for us is really the dynamic intake workflow builder. It has allowed us to configure workflows tailored to specific categories of procurement requests, and the flexibility has significantly reduced downtime spent in processing and manually making small tweaks and changes.
What the story claims, and what we checked
We compared the story with its live page on Oct 8, 2026.
- The figure: 75%CheckedPrinted word for word on the page, near the name of Zendesk.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Zendesk.
- Zendesk uses LevelpathCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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