3
AI tools in use at Ping Identity
Ping Identity uses 3 AI tools: Backstory (Revenue Intelligence), Hiver (Customer Service Automation), and XBOW (AI Cyber Defense). 2 are confirmed by a published story, quote or press release; 1 is listed on the vendor's own pages.Latest check Oct 7, 2026: 3 of 3 tools checked, from 9 public sources.
- Industry
- Cybersecurity
- Website
- pingidentity.com
- AI tools in use
- 3Median for the 74 Cybersecurity companies on usedby: 1
- Latest check
- October 7, 20263 of 3 tools checked so far
Every AI tool at Ping Identity
3 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Backstory | Revenue Intelligence | — | backstory.ai | |
 Hiver | Customer Service Automation | — | hiverhq.com | |
 XBOW | AI Cyber Defense | — | xbow.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Ping Identity's own words
Published results, each linked to its dated source. We quote, we do not score.
6 monthsTo unify two separate GTM orgs into one
Ping Identity uses Backstory. Vendor case study, Captured Oct 7, 2026.65%faster issue resolution
Ping Identity uses Hiver. Vendor case study, Captured Oct 3, 2026.This transition was 100% smoother and easier thanks to Backstory's partnership.Hiver has completely transformed how we manage our workflow. The ability to collaborate within emails and track progress in real-time has eliminated unnecessary delays and made our team much more efficient.Ping Identity compared to other Cybersecurity companies
Ping Identity uses 3 AI tools. The median among the 74 Cybersecurity companies on usedby is 1. 57 of its 73 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
74 Cybersecurity companies on usedby, by number of AI tools
- 45 companies with 1 tool
- 12 companies with 2 tools
- 9 companies with 3 tools
- 1 company with 4 tools
- 0 companies with 5 tools
- 2 companies with 6 tools
- 0 companies with 7 tools
- 5 companies with 8 tools or more
What its peers use that Ping Identity does not
Questions about AI at Ping Identity
What AI tools does Ping Identity use?
Ping Identity uses 3 AI tools: Backstory, Hiver, and XBOW. 2 are confirmed by a published story, quote or press release, and 1 is listed on the vendor's own pages.
Does Ping Identity use Common Room?
usedby has not found a public page showing that Ping Identity uses Common Room. Common Room is the most used AI tool among the 74 Cybersecurity companies on usedby: 5 of them use it. See who uses Common Room.
How does Ping Identity compare to other Cybersecurity companies?
Ping Identity uses 3 AI tools. The median among the 74 Cybersecurity companies on usedby is 1, and 57 of its 73 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Ping Identity uses?
Each tool is linked to a public page that names Ping Identity: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Ping Identity, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.