Skip to main content
usedby
Search tools, companies

How Ping Identity uses Hiver

89 hours

“saving 89 hours every month”

As published on hiverhq.com. Captured by usedby on Oct 3, 2026.

What happened

Ping Identity's Accounts Payable team uses Hiver on top of Gmail to manage vendor invoice communications. They use shared inbox status labels, internal notes, automated tagging and assignment, and AI summaries of long email threads to track ownership and work across time zones.

Summary written by usedby from the source page, in English. The figures are those of Hiver and Ping Identity, not ours.

  • 65%“Real-time collaboration within email threads and AI summaries has significantly cut response times by 65%”
  • 45%“Increased efficiency by 45%”

Faster issue resolution: Real-time collaboration within email threads and AI summaries has significantly cut response times by 65%, particularly for time-sensitive vendor payments.

From the page. hiverhq.com, captured Oct 3, 2026

Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has made our team far more efficient.

Jill Tarnoff, Sr. AP Specialist, Ping Identity. Source, captured Oct 3, 2026

Hiver has completely transformed how we manage our workflow. The ability to collaborate within emails and track progress in real-time has eliminated unnecessary delays and made our team much more efficient.

Jill Tarnoff, Senior AP specialist, Ping Identity. Source, captured Oct 3, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The figure: 89 hoursCheckedPrinted word for word on the page, near the name of Ping Identity.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Ping Identity.
  • Ping Identity uses HiverCheckedConfirmed line. Latest check across sources: Oct 3, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

6 monthsTo unify two separate GTM orgs into onePing Identity uses Backstory. Another tool at Ping Identity265 hours“265 hours saved every month through Automation, Notes, Templates, and AI Tagging”Conservice uses Hiver. Another customer of Hiver40%“Egnyte’s response time has improved by 40%, on average.”Egnyte uses Hiver. Another customer of Hiver