Hiver vs Intercom: who uses which
Customers, public proof and the companies that use both.
On usedby, 19 companies use Hiver and 112 use Intercom. 1 company uses both, including Amplitude. Intercom leads among the Artificial Intelligence companies on usedby that use either tool.Latest check Oct 7, 2026: 127 of 131 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Hiver, Intercom, or both
Every company with a public proof for at least one of the two tools.
18
use only Hiver
1
company uses both
111
use only Intercom
18 companies use only Hiver, 111 use only Intercom and 1 uses both, out of the 130 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 3, 2026.
Where it lands
Newest customers
Who uses both
Companies with a confirmed or observed line on both tools.
| Company | First public proof, Intercom |
|---|---|
 Amplitude | On or before Oct 2024 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Hiver, Intercom or both: a share of the companies on usedby, not of the market.
Hiver onlyBothIntercom only
More common with Intercom
- Artificial Intelligence5 of the 5 Artificial Intelligence companies on usedby that use either tool use Intercom.
- Logistics & Supply Chain3 of the 5 Logistics & Supply Chain companies on usedby that use either tool use Intercom.
- Sales Tech & CRM4 of the 5 Sales Tech & CRM companies on usedby that use either tool use Intercom.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
HiverIntercomWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Hiver
61 hours saved every month
Oakland Public Education Fund
Vendor case study, hiverhq.com, captured Oct 3, 2026
Across teams, this translates to over 160 hours saved per month
Travelist
Vendor case study, hiverhq.com, captured Oct 3, 2026
Intercom
Inter has a first response time of less than one minute
Intercom
Vendor case study, intercom.com, captured Oct 5, 2026
the team’s average first response time through Intercom is under one minute
Living Spaces
Vendor case study, intercom.com, captured Oct 5, 2026
Questions about Hiver and Intercom
Which is used more, Hiver or Intercom?
Intercom has more customers on usedby: 112 against 19 for Hiver.
Do companies use both Hiver and Intercom?
Yes. 1 company uses both on usedby, including Amplitude.
Who uses Hiver?
19 companies on usedby, each with the public page that shows it. See who uses Hiver.
Who uses Intercom?
112 companies on usedby, each with the public page that shows it. See who uses Intercom.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.