Help Scout vs Hiver: who uses which
Customers, public proof and the companies that use both.
On usedby, 43 companies use Help Scout and 19 use Hiver. 1 company uses both, including Gusto.Latest check Nov 13, 2026: 58 of 62 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Help Scout, Hiver, or both
Every company with a public proof for at least one of the two tools.
42
listed for Help Scout only
1
company uses both
18
listed for Hiver only
On usedby, 42 companies are listed for Help Scout only, 18 are listed for Hiver only and 1 uses both, out of the 61 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
No new public customer listing since tracking started on October 3, 2026.
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Hiver |
|---|---|
 Gusto | On or before Oct 2026 |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Help Scout, 3 of 6; Hiver, 2 of 6. Missing facts remain unverified, not absent features.
Help Scout
HiverWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Help Scout
cut its average email response time by 87%, from around 24 hours to less than three business hours
Merki Market
Vendor case study, articles.helpscout.com, captured Nov 13, 2026
that would add up to 1.92 million pesos, or about $102,000 USD, in staffing costs each year
EasyBroker
Vendor case study, articles.helpscout.com, captured Nov 13, 2026
Hiver
61 hours saved every month
Oakland Public Education Fund
Vendor case study, hiverhq.com, captured Oct 3, 2026
Across teams, this translates to over 160 hours saved per month
Travelist
Vendor case study, hiverhq.com, captured Oct 3, 2026
Questions about Help Scout and Hiver
Which is used more, Help Scout or Hiver?
Help Scout has more customers on usedby: 43 against 19 for Hiver.
Do companies use both Help Scout and Hiver?
Yes. 1 company uses both on usedby, including Gusto.
Who uses Help Scout?
43 companies on usedby, each with the public page that shows it. See who uses Help Scout.
Who uses Hiver?
19 companies on usedby, each with the public page that shows it. See who uses Hiver.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.