Skip to main content
usedby
Search tools, companies

How Egnyte uses Hiver

40%

“Egnyte’s response time has improved by 40%, on average.”

As published on hiverhq.com. Captured by usedby on Oct 3, 2026.

What happened

Egnyte's Scaled Customer Success team uses Hiver as a shared inbox for all customer conversations, with round-robin assignment of new requests, tags, templates, and in-thread notes. A three-person team uses it to support nearly 13,000 customers with clear ownership and live workload reporting.

Summary written by usedby from the source page, in English. The figures are those of Hiver and Egnyte, not ours.

  • 30–35%“made day-to-day operations roughly 30–35% more efficient”
  • 1,000“Egnyte’s team supports up to 1,000 weekly customer conversations with the same three people.”

Round-robin routing keeps workloads evenly distributed across the team. With clearer ownership and fewer manual steps, Egnyte’s response time has improved by 40%, on average.

From the page. hiverhq.com, captured Oct 3, 2026

We built accountability into every customer touchpoint. The team responds faster, handles higher volume, and works with a level of confidence we didn’t have before.

Kenedi Padgett, Manager of Scaled Customer Success, Egnyte. Source, captured Oct 3, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The figure: 40%CheckedPrinted word for word on the page, near the name of Egnyte.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Egnyte.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • Egnyte uses HiverCheckedConfirmed line. Latest check across sources: Oct 3, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

265 hours“265 hours saved every month through Automation, Notes, Templates, and AI Tagging”Conservice uses Hiver. Another customer of Hiver61 hours“61 hours saved every month”Oakland Public Education Fund uses Hiver. Another customer of Hiver89 hours“saving 89 hours every month”Ping Identity uses Hiver. Another customer of Hiver