Intercom114 customers
Used by 114 companies on usedby. 2 also use Ada. Compare Ada and Intercom
Source: intercom.com, latest capture Oct 8, 2026.
8 of the 35 Ada customers on usedby also use another tool on this list. The tools most often used by the same companies are Intercom (2 shared, 114 customers in all), Assembled (2 shared, 39 customers in all), and Cognigy (1 shared, 58 customers in all).Latest check Oct 8, 2026: 738 of 763 public lines checked. Customer counts include every proof level, job-post signals included. Shared customers are counted on confirmed or observed lines on both tools.
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Ada customers also use another tool on this list
Intercom shares the most companies with Ada: 2 companies use both.
Ranked by shared customers
Tools of the same or a competing category, from another vendor, used by at least one company that also uses Ada. A shared customer has a confirmed or observed line on both tools.
| # | Alternative | Shared with Ada | Customers | Compare |
|---|---|---|---|---|
| 1 | Intercom | 2 | 114 | Compare Ada vs Intercom |
| 2 |  AssembledMostly Fintech & Payments (6) | 2 | 39 | Compare Ada vs Assembled |
| 3 |  Cognigy | 1 | 58 | Compare Ada vs Cognigy |
| 4 |  Sierra | 1 | 50 | Compare Ada vs Sierra |
| 5 |  Decagon | 1 | 43 | Compare Ada vs Decagon |
| 6 |  DevRev | 1 | 39 | Compare Ada vs DevRev |
| 7 |  Maven | 1 | 23 | Compare Ada vs Maven |
Assembled39 customers
Used by 39 companies on usedby, 6 of them in Fintech & Payments. 2 also use Ada. Compare Ada and Assembled
Source: assembled.com, latest capture Oct 8, 2026.
Cognigy58 customers
Used by 58 companies on usedby. 1 also uses Ada. Compare Ada and Cognigy
Source: cognigy.com, latest capture Oct 8, 2026.
Sierra50 customers
Used by 50 companies on usedby. 1 also uses Ada. Compare Ada and Sierra
Source: sierra.ai, latest capture Oct 7, 2026.
Decagon43 customers
Used by 43 companies on usedby. 1 also uses Ada. Compare Ada and Decagon
Source: decagon.ai, latest capture Oct 7, 2026.
DevRev39 customers
Used by 39 companies on usedby. 1 also uses Ada. Compare Ada and DevRev
Source: devrev.ai, latest capture Oct 2, 2026.
Other Customer Service Automation tools on usedby
Same category, with public customers, but no company named with Ada yet.
Switch signals
A company that left one vendor's page and appeared on another's.
No switch publishedA switch needs a departure from one vendor's page, seen on two checks in a row, and a dated arrival on another. usedby does not publish departures yet, so no switch shows here.
By industry
Which of these tools the companies on usedby use, by industry. Each row counts the companies of that industry on usedby that use at least one of these tools.
| Industry | Most used | Next | Companies |
|---|---|---|---|
| Fintech & Payments | DevRev23% |  Ada19% | 31 companies |
| DevTools & Infrastructure |  Pylon33% | Assembled14% | 21 companies |
| E-commerce & D2C |  Kustomer43% | Ada14% | 21 companies |
| Telecommunications | Cognigy31% |  Sanas25% | 16 companies |
| Artificial Intelligence | Pylon40% | Intercom33% | 15 companies |
Read the first row as: among the 31 Fintech & Payments companies on usedby that use one of these tools, 23% use DevRev. Shares can add up to more than 100% because some companies use two tools.
Questions about Ada alternatives
Which tool shares the most customers with Ada?
Intercom: 2 companies use both on usedby. Intercom has 114 customers in all. See who uses Intercom.
Do Ada customers use other tools too?
8 of the 35 Ada customers on usedby also use another tool on this list. Intercom shares the most: 2.
Which of Ada and its alternatives do Fintech & Payments companies on usedby use?
Among the 31 Fintech & Payments companies on usedby that use one of these tools, 23% use DevRev. Ada comes next, with 19%.
Which of Ada and its alternatives do DevTools & Infrastructure companies on usedby use?
Among the 21 DevTools & Infrastructure companies on usedby that use one of these tools, 33% use Pylon. Assembled comes next, with 14%.
How does usedby rank Ada alternatives?
Only tools of the same or a competing category, from another vendor, count. They are ranked by shared customers: companies with a confirmed or observed line on both tools, from public pages, most with a dated capture. Tools with no shared customer are listed apart. Customer counts include every proof level, job-post signals included.