66%
“66% reduction in support cost”
Tal como se publicó en duckie.ai. Capturado por usedby el 4 oct 2026.
Qué pasó
Abbiamo, a post-purchase logistics and tracking platform for e-commerce, replaced its Freshdesk-based support team with a Duckie widget embedded in its dashboard that answers customer questions and takes actions on their behalf. It also uses Duckie to answer API documentation questions from carriers going through onboarding.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Duckle y de Abbiamo, no nuestras.
- 30%“Ticket volume increased 30% over the same period.”
- 2x“Time-to-revenue for new customers is now 2x faster”
Abbiamo went from three support employees to zero. Ticket volume increased 30% over the same period. Duckie costs the equivalent of one full-time employee. On a steady-state basis, that's a 66% reduction in support cost against a workload that is actively growing.
We had three support people. Now we have one, and we're handling 30% more tickets than last year.
Duckie costs the same as one full-time employee I had. And I got rid of three. But more than the savings, I don't need to deal with hiring people, training people, watching the knowledge walk out the door when they leave. That's the real value.
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 4 oct 2026.
- La cifra: 66%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Abbiamo.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Abbiamo.
- Abbiamo usa DuckleVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 4 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.