$2.37 million
“$2.37 million in additional annual revenue in the 2 years since deploying Cresta”
Tal como se publicó en cresta.com. Capturado por usedby el 7 oct 2026.
Qué pasó
Aptive, a pest control provider, uses Cresta's Agent Assist, transcription and real-time conversational intelligence in its contact center. Agents get live prompts for cancellation and renewal calls, and supervisors use call reviews and transcripts for quality management.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Cresta y de Aptive, no nuestras.
- 9%“9% increase in save rate on cancellation calls”
- 79%“Agent adherence to empathy guidelines rose from 33% to 60% within two months and reached 79% by the fourth month.”
- 59%“Similarly, adherence to discovery behaviors improved from 28% to 40%, eventually reaching 59% over four months.”
Aptive’s save rate on inbound calls improved from a goal of 42.2% to an actual rate of 46%, highlighting the effectiveness of Cresta’s AI in getting every agent speaking the same language, and providing top-tier customer service.
Our supervisor’s ability to type in a keyword and see how often their team is talking about that, their ability to review a call in under five minutes or actually under a minute, all of that is night and day from where we were.
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 7 oct 2026.
- La cifra: $2.37 millionVerificadoImpresa palabra por palabra en la página, cerca del nombre de Aptive.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Aptive.
- Aptive usa CrestaVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 7 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
