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Herramientas, empresas

Cómo usa Brinks Home Cresta

50%

“The team has also been able to cut QM costs by 50%.”

Tal como se publicó en cresta.com. Capturado por usedby el 7 oct 2026.

Qué pasó

Brinks Home uses Cresta as an intelligence layer across its in-house and outsourced contact centers, including legacy on-premise systems. It supports real-time agent coaching, automated quality management, and call insights to standardize the customer and agent experience.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Cresta y de Brinks Home, no nuestras.

  • 30pt“30pt Increase in NPS”
  • 73%“73% reduction in transfer rate”
  • 8%“8% reduction in AHT”

With AI-driven coaching plans and the ability to implement auto QM, managers save hours per week, giving them critical time back to focus on more strategic initiatives. The team has also been able to cut QM costs by 50%.

De la página. cresta.com, capturada el 7 oct 2026

It’s super difficult just having line of sight in what your agents are doing day in and day out. Cresta has opened that up. It’s night and day from where we were before.

Veronica Moturi, SVP Customer Experience, Brinks Home. Fuente, capturada el 7 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 7 oct 2026.

  • La cifra: 50%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Brinks Home.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Brinks Home.
  • Brinks Home usa CrestaVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 7 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

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