85%
“Key improvements include 85% approval time reduction - from three days to 30 minutes”
Tal como se publicó en moveworks.com. Capturado por usedby el 8 oct 2026.
Qué pasó
Ciena uses Navi, an AI assistant built on Moveworks, as a single conversational entry point for employee IT and HR support. It automates routine approvals and access changes and answers employee questions from company systems without tickets.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Moveworks y de Ciena, no nuestras.
- 100+“Automating 100+ use cases accelerated approvals, reduced manual workload, and helped half the workforce get fast, reliable support around the clock.”
- 20%“Our adoption and growth are tremendous — it’s increasing every quarter by 20%.”
Ciena used Moveworks agentic AI to support 100 unique use cases, from routine approvals to everyday access changes, removing repetitive tasks that had previously consumed support teams’ time.
Our adoption and growth are tremendous — it’s increasing every quarter by 20%. Employees are asking more questions, and the AI Assistant keeps up with every one.
Our adoption and growth are tremendous, and it is increasing every quarter by 20%. Interactions are also increasing, which means our employees are asking more questions from the AI bot.
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 8 oct 2026.
- La cifra: 85%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Ciena.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Ciena.
- Ciena usa MoveworksVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
