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usedby
Herramientas, empresas

Cómo usa Dott Ada

77%

“By 2026, that number had climbed to 77%”

Tal como se publicó en ada.cx, mayo de 2026. Capturado por usedby el 5 oct 2026.

Qué pasó

Dott, a micromobility operator, uses an Ada-powered AI agent to handle rider support contacts in any language. It connects to Dott's backend through API automations to process refunds, check vehicles and manage trips, such as ending a ride that won't close.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Ada y de Dott, no nuestras.

  • 62%“By February, automated resolution had jumped from 32% to 62%.”
  • 1,000“Where the team could review 50 conversations manually, they can now analyze 1,000, with AI surfacing patterns, flagging inconsistencies, and separating signal from noise.”
  • 25“By 2026, that number had climbed to 77%, driven by 25 API-powered automations connecting Ada directly to Dott's backend—handling refunds, vehicle checks, and real-time trip management without escalation.”
  • 2 million“Dott receives approximately 2 million contacts a year.”

By 2026, that number had climbed to 77%, driven by 25 API-powered automations connecting Ada directly to Dott's backend—handling refunds, vehicle checks, and real-time trip management without escalation.

De la página. ada.cx, capturada el 5 oct 2026

Gen AI was the first massive breakthrough for CX, and MCP is the second. MCP is quality at scale, in a fraction of the time any human review could achieve.

Nicolas Gorse, COO, Dott. Fuente, capturada el 2 oct 2026

When your ride is done, you want it done immediately. No human agent can instantly end your ride, it’s only possible with Ada.

Nicolas Gorse, COO, Dott. Fuente, capturada el 5 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 5 oct 2026.

  • La cifra: 77%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Dott.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Dott.
  • La fecha de publicaciónVerificadoLeída en los metadatos de la propia página, nunca adivinada.
  • Dott usa AdaVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 5 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

85%“Melodie is involved in about 85% of Deezer's support contacts”Deezer usa Ada. Otro cliente de Ada50%“Roughly 50% of our entire consumer app is actually built using Duxton design components powered by the SDK.”Grab usa Figma. Mismo sector: Movilidad y VTC77%“77% reduction in time to first response”Lime usa Forethought. Mismo sector: Movilidad y VTC