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Herramientas, empresas

Cómo usa Evara Health Talkdesk

98%

“↓ 98% in wait time”

Tal como se publicó en talkdesk.com. Verificado por usedby el 9 oct 2026.

Qué pasó

Evara Health, a federally qualified health center, uses Talkdesk's Autopilot and Customer Experience Automation, integrated with Epic EHR, to automate patient calls. Patients can reschedule, cancel and book appointments without speaking to an agent, leaving human agents to handle more complex issues.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Talkdesk y de Evara Health, no nuestras.

  • 45%“Evara Health now efficiently manages 45% of its call volume through automated systems.”
  • 120%“With Talkdesk Autopilot™, these wait times have been drastically reduced, enhancing accessibility and overall satisfaction by nearly 120%.”

Previously, patients faced wait times ranging from 20 to 60 minutes to connect with an agent. With Talkdesk Autopilot™, these wait times have been drastically reduced, enhancing accessibility and overall satisfaction by nearly 120%.

De la página. talkdesk.com

We did a much deeper dive with our integration with Epic, and we were able to have patients reschedule, cancel, and make new appointments without ever having to talk to an agent.

Howard Rubin, Chief Information Officer at Evara Health. Fuente

Lo que dice la historia, y lo que verificamos

Lo que comparamos con la página.

  • La cifra: 98%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Evara Health.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Evara Health.
  • Evara Health usa TalkdeskVerificadoLínea de nivel Confirmado.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

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