87.5%
“first-response time has been reduced from 3 hours to just 15 minutes – an 87.5% reduction”
Tal como se publicó en intercom.com. Capturado por usedby el 5 oct 2026.
Qué pasó
Frame.io's support team uses Intercom as a conversational support platform, combining the inbox, custom bots, help center self-service, proactive messaging, conversation tags and automatic workload assignment. It replaced Help Scout and Zendesk to support a large customer base with a small team.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Intercom y de Frame.io, no nuestras.
- 4,500“The team is now providing support for a whopping two million customers and managing 4,500 conversations each month.”
- 20,000“We have over 20,000 help center visits and 36,000 article views every month.”
Leveraging a combination of Intercom’s proactive, self-serve, and human support capabilities, they’ve been able to make great progress in pursuit of this goal, creating personalized experiences for customers at scale through conversations.
We sometimes forget that there is such a big gap between the number of support reps we have on the team and the number of customers we’re supporting because our KPIs are consistently high. Intercom has really helped us to bridge that gap.
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 5 oct 2026.
- La cifra: 87.5%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Frame.io.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Frame.io.
- Frame.io usa IntercomVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 5 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
