7,800 hours
support hours saved annually
Tal como se publicó en tidio.com, abril de 2026. Verificado por usedby el 9 oct 2026.
Qué pasó
HairMax uses Tidio's Lyro AI Agent to automate customer support for its at-home laser hair growth devices, handling technical and treatment questions and escalating complex cases to human experts. The team keeps expanding its help center articles to improve Lyro's answers.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Tidio y de HairMax, no nuestras.
- 22%“22% Increase in Resolution Rate: Improved from 60% to 73% first-contact resolution, meaning more customers got their issues solved immediately without escalation.”
- 100“A key factor in HairMax’s success has been their commitment to continuously expanding their knowledge base, with 100 new help center articles added monthly.”
We've saved 7,800 support hours annually—equivalent to 52 full-time support agents. For a company our size, that's game-changing.
Implementing Tidio's Lyro AI has been transformative for our customer support operations. As a specialized medical device company with a global customer base, we needed a solution that could provide expert assistance 24/7. Lyro has saved us thousands of support hours while actually improving our resolution rates.
Lo que dice la historia, y lo que verificamos
Lo que comparamos con la página.
- La cifra: 7,800 hoursVerificadoLa cifra está en la página; su etiqueta es redacción nuestra.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de HairMax.
- La fecha de publicaciónVerificadoLeída en los metadatos de la propia página, nunca adivinada.
- HairMax usa TidioVerificadoLínea de nivel Confirmado.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
