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Herramientas, empresas

Cómo usa Intercom Intercom

less than one minute

“Inter has a first response time of less than one minute”

Tal como se publicó en intercom.com. Capturado por usedby el 5 oct 2026.

Qué pasó

Inter, a Brazilian digital bank and super app, uses Intercom as its customer service platform to handle support conversations, power a self-serve help center with Articles, and integrate its IBM Watson chatbot Babi and Salesforce CRM. The team also uses keyword search to analyze conversation trends and monitor social media support channels.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Intercom y de Intercom, no nuestras.

  • 60,000“Our customer contacts very quickly grew to 60,000 per day”
  • 60%“Using Babi integrated with Intercom to resolve 60% of support requests”
  • 81“And with an NPS score of 81”
  • 11,000“We started out with 11,000 customers contacting us through Intercom every day”

Currently, Inter has a first response time of less than one minute, which directly impacts customer satisfaction. Without a doubt, Intercom has helped us massively as we’ve scaled. Our customer contacts very quickly grew to 60,000 per day

De la página. intercom.com, capturada el 5 oct 2026

Without a doubt, Intercom has helped us massively as we’ve scaled.

Lais Belico, Solutions & Client Experience Analyst at Inter, Intercom. Fuente, capturada el 5 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 5 oct 2026.

  • La cifra: less than one minuteVerificadoImpresa palabra por palabra en la página, cerca del nombre de Intercom.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Intercom.
  • Intercom usa IntercomVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 5 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

5 hours“saving 5 hours per week”Intercom usa Assembled. Otra herramienta en Intercomthree minutes“maintain their target first-response time of three minutes or less”Atlassian usa Intercom. Otro cliente de Intercom87.5%“first-response time has been reduced from 3 hours to just 15 minutes – an 87.5% reduction”Frame.io usa Intercom. Otro cliente de Intercom