Cómo usa Jerome's Furniture Kustomer
40%
“We reduced our cost per contact by 40%”
Tal como se publicó en kustomer.com. Verificado por usedby el 9 oct 2026.
Qué pasó
Jerome's Furniture uses Kustomer to unify phone, SMS, social media and email in one conversation-driven platform for its post-sale customer service. It also converted conversations into Tasks and uses Kustomer Forms for internal reporting in its reverse logistics shop.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Kustomer y de Jerome's Furniture, no nuestras.
- 50%“50% Reduction in customer inquiries”
- 97%“97% Decrease in average speed to answer”
- 75%“Weekly call volume reduced by 75% without impacting service quality”
- 8,000“Over 8,000 conversations shifted to cost-saving Tasks”
To further improve agent efficiency, Jerome’s Furniture converted conversations to Tasks in Kustomer. This change alone moved over 8,000 interactions into a lower-cost, more streamlined workflow that freed agents from repetitive steps and cut per-contact expenses.
Kustomer allowed us to achieve the best possible outcome: maintaining a lean, cost-effective team while significantly improving customer satisfaction. We reduced our cost per contact by 40% and improved our NPS to be two times higher than the industry average.
Lo que dice la historia, y lo que verificamos
Lo que comparamos con la página.
- La cifra: 40%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Jerome's Furniture.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Jerome's Furniture.
- Jerome's Furniture usa KustomerVerificadoLínea de nivel Confirmado.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
