Cómo usa Live Oak Bank Glia
793%
“Increase deposit retention by nearly 9x, up from $1.4 million in month one to $12.5 million at its peak—a 793% increase.”
Tal como se publicó en glia.com. Capturado por usedby el 8 oct 2026.
Qué pasó
Live Oak Bank uses Glia Banker Voice and Banker Digital to automate routine voice and chat inquiries, while routing complex conversations and at-risk deposit customers to live agents and a dedicated retention team on a single platform.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Glia y de Live Oak Bank, no nuestras.
- 63%“Grow business checking balances 63% YoY, reaching $469 million, with total relationship deposits climbing to $1.2 billion.”
- 39%“Boost cross-sell adoption by nearly 39%, with 25% of customers now holding both a loan and deposit account, up from 18%.”
- 93%“Maintained first contact resolution at 93%, indicating that automation met the high standards for service set by Live Oak’s frontline agents.”
- 170%“Glia Banker Digital volume grew from roughly 1,000 interactions a month to more than 2,700, a 170% increase.”
Live Oak first deployed voice AI via Glia Banker, adding Glia Banker Digital soon after. Live Oak also built dedicated queues to route at-risk customers directly to a deposit retention team, leveraging new infrastructure to run a structured retention program that was not previously possible.
Our deployment of Glia voice AI and digital AI proves that automation creates capacity for better service and more growth, at scale,
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 8 oct 2026.
- La cifra: 793%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Live Oak Bank.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Live Oak Bank.
- Live Oak Bank usa GliaVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
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