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Herramientas, empresas

Cómo usa Mebit Intercom

7 minutes

median time to close a ticket, down from two hours

Tal como se publicó en intercom.com. Capturado por usedby el 5 oct 2026.

Qué pasó

Mebit provides support, VIP hosting, KYC and compliance services to Stake.com. It moved from email-only support to Intercom's chat-based Messenger, Inbox and Help Center, and connected it to social media accounts, Evaluagent and Jira.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Intercom y de Mebit, no nuestras.

  • under 10 seconds“our first response time dropped to under 10 seconds”
  • 20%“Intercom’s Help Center Articles feature alone led to a 20% reduction in the number of tickets the team received”
  • 10 conversations“Now, they can handle 10 conversations simultaneously”

These faster responses also resulted in quicker resolutions, with the median time to close a ticket plummeting from two hours to just seven minutes. “We’re now solving tickets in just a matter of minutes, compared to the hours or days it was taking us to solve them via email,” he says.

De la página. intercom.com, capturada el 5 oct 2026

Previously, each of our agents could handle a couple of emails at a time. Now, they can handle 10 conversations.

Milan Jovancevic, Director of Operations at Mebit, Mebit. Fuente, capturada el 5 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 5 oct 2026.

  • La cifra: 7 minutesVerificadoLa cifra está en la página; su etiqueta es redacción nuestra.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Mebit.
  • Mebit usa IntercomVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 5 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

three minutes“maintain their target first-response time of three minutes or less”Atlassian usa Intercom. Otro cliente de Intercom87.5%“first-response time has been reduced from 3 hours to just 15 minutes – an 87.5% reduction”Frame.io usa Intercom. Otro cliente de Intercomless than one minute“Inter has a first response time of less than one minute”Intercom usa Intercom. Otro cliente de Intercom