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Herramientas, empresas

Cómo usa Smartsheet Level AI

60%

“This shift improved their efficiency by 60% in just two years.”

Tal como se publicó en thelevel.ai. Capturado por usedby el 8 oct 2026.

Qué pasó

Smartsheet's technical support team uses Level AI's AutoQA to analyze agent performance and decide which agents need coaching, and Voice of the Customer to build dashboards for product managers and customer success managers. They also use Level AI Workers to query conversation transcripts in natural language and catch issues such as a sign-up page time zone problem.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Level AI y de Smartsheet, no nuestras.

  • 12%“driving a 12% iCSAT score increase and a 60% gain in contact center efficiency with AutoQA and unified insights.”
  • 3.31“Between February and July, the overall internal customer satisfaction score climbed from 2.95 to 3.31.”

With the AutoQA handling the QA analysis, the team was able to swap busy work for targeted coaching. This shift improved their efficiency by 60% in just two years.

De la página. thelevel.ai, capturada el 8 oct 2026

That's been the power of Level for us. It's no longer just debating. These are facts. These are customers' words. It's been incredibly effective and powerful that way.

Corinne Flanagan, Senior Manager of Enablement and Quality, Smartsheet. Fuente, capturada el 8 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 8 oct 2026.

  • La cifra: 60%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Smartsheet.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Smartsheet.
  • Smartsheet usa Level AIVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

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