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Herramientas, empresas

Cómo usa Uber Sprinklr

33%

“reduced Uber's first response time by 33%”

Tal como se publicó en sprinklr.com. Capturado por usedby el 8 oct 2026.

Qué pasó

Uber uses Sprinklr Social to publish brand content from hundreds of global social handles, Sprinklr Insights to listen for critical safety concerns and route them to the right teams, and Sprinklr Service with AI to triage and answer inbound customer messages for its global agents.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Sprinklr y de Uber, no nuestras.

  • 4,000 hours“Sprinklr Service has already saved agents more than 4,000 hours since launch”
  • 8%“The number of cases that agents reply to within Uber's SLA has increased by 8%”
  • 1,000 agents“ramping up to more than 1,000 agents around the globe”
  • 600“it added 600 more seats for community managers to handle the growing volume of customer inquiries”

Sprinklr Service has already saved agents more than 4,000 hours since launch and has reduced Uber's first response time by 33%. The number of cases that agents reply to within Uber's SLA has increased by 8%, while the average case handle time has gone down by nearly a minute and a half.

De la página. sprinklr.com, capturada el 8 oct 2026

Sprinklr's unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed,

John Marston, Global Head of Social Media Care, External Tools, and Systems Administration, Uber. Fuente, capturada el 8 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 8 oct 2026.

  • La cifra: 33%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Uber.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Uber.
  • Uber usa SprinklrVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

Uber usa PigmentOtra herramienta en UberUSD ~1,000,000“resulting in an estimated USD ~1,000,000 in man‑hour savings”Asharq Network usa Sprinklr. Otro cliente de Sprinklr41,000 agents“This ambitious project will migrate 41,000 agents to the platform within 18 months”Deutsche Telekom usa Sprinklr. Otro cliente de Sprinklr