Cómo usa West Monroe Moveworks
$1.4M
“By deploying AI-powered support in under 90 days, West Monroe resolved 8,000 tickets, accelerated 4,000 more, and saved $1.4M in MSP costs.”
Tal como se publicó en moveworks.com. Capturado por usedby el 5 oct 2026.
Qué pasó
West Monroe, a consulting firm, uses Moveworks as an AI assistant in Microsoft Teams and Slack to handle IT and HR support requests and automate approvals. It is connected to ServiceNow, Workday, and Salesforce so employees get support in chat without switching context.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Moveworks y de West Monroe, no nuestras.
West Monroe resolved 8,000 tickets and accelerated another 4,000 in the first year, cutting Managed Service Provider (MSP) costs by 40% and software implementation times from 3–4 days to under 30 minutes—while improving employee satisfaction too.
Moveworks was able to automate a significant amount of the work and speed up the mean time to resolution for our employees. They resolved over 8000 tickets for us last year and helped accelerate another 4000, which, from a bottom line standpoint, actually saved us over 40% in costs. So we saved about $1.4 million in services last year.
Moveworks met our employees where they were—in Teams or Slack—and resolved over 8,000 tickets last year. That’s $1.4M in cost savings and a huge boost to productivity.
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 5 oct 2026.
- La cifra: $1.4MVerificadoImpresa palabra por palabra en la página, cerca del nombre de West Monroe.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de West Monroe.
- West Monroe usa MoveworksVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 5 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
