66%
“66% reduction in support cost”
Tel que publié sur duckie.ai. Capturé par usedby le 4 oct. 2026.
Ce qui s’est passé
Abbiamo, a post-purchase logistics and tracking platform for e-commerce, replaced its Freshdesk-based support team with a Duckie widget embedded in its dashboard that answers customer questions and takes actions on their behalf. It also uses Duckie to answer API documentation questions from carriers going through onboarding.
Résumé rédigé par usedby à partir de la page source, en anglais. Les chiffres sont ceux de Duckle et de Abbiamo, pas les nôtres.
- 30%“Ticket volume increased 30% over the same period.”
- 2x“Time-to-revenue for new customers is now 2x faster”
Abbiamo went from three support employees to zero. Ticket volume increased 30% over the same period. Duckie costs the equivalent of one full-time employee. On a steady-state basis, that's a 66% reduction in support cost against a workload that is actively growing.
We had three support people. Now we have one, and we're handling 30% more tickets than last year.
Duckie costs the same as one full-time employee I had. And I got rid of three. But more than the savings, I don't need to deal with hiring people, training people, watching the knowledge walk out the door when they leave. That's the real value.
Ce que dit le témoignage, et ce que nous avons vérifié
Nous avons comparé le témoignage à sa page en ligne le 4 oct. 2026.
- Le chiffre : 66%VérifiéImprimé mot pour mot sur la page, près du nom de Abbiamo.
- L’extrait cité plus hautVérifiéCopié mot pour mot depuis la page, près du nom de Abbiamo.
- Abbiamo utilise DuckleVérifiéLigne de niveau Confirmé. Dernière vérification, toutes sources confondues : 4 oct. 2026.
- Le résultat lui-mêmeNon vérifiéNous le citons ; nous ne l’avons pas mesuré.