Data Methodology: Adoption data is based on public tech stack disclosures, job postings, case studies, and verified enterprise reports analyzed by UsedBy.ai. Showing 47 verified enterprise adoptions. More data being indexed continuously.
Decision Guide
Which One Should You Choose?
Based on real enterprise adoption patterns
UsedBy Exclusive Data
Industry Adoption Patterns
See which industries prefer each tool based on real adoption data
Zendesk AI by Industry
Fashion & Apparel21%
Manufacturing14%
Travel & Hospitality14%
Airlines & Aviation Services7%
Government & GovTech7%
Cognigy by Industry
Telecommunications13%
Airlines & Aviation Services13%
Automotive Manufacturing10%
Manufacturing10%
Travel & Hospitality10%
Real User Feedback
What Users Say
Testimonials from verified enterprise users
“When I first suggested using a system like Zendesk, people were worried that it was something our customers wouldn’t like. They thought they’d always want to speak to someone on the phone. Because the...”
Ian Hunt
Director of Customer Services, Liberty London
No testimonials available yet
Zendesk AI vs Cognigy: Your Questions Answered
Cognigy leads in enterprise adoption with 32 companies, versus 15 for Zendesk AI. This indicates broader market acceptance for Cognigy.
While our data doesn't show companies currently using both tools together, they serve similar purposes and could potentially complement each other.
Zendesk AI is particularly strong in Fashion & Apparel (21% of adopters), while Cognigy dominates in Telecommunications (13%). Choose based on your industry's prevailing stack.
For startups, consider: Zendesk AI offers enterprise pricing, while Cognigy uses freemium pricing. Both are validated by enterprise use, ensuring scalability as you grow.
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