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How Albemarle uses Moveworks

49%

“49% decrease in support ticket resolution time”

As published on moveworks.com. Checked by usedby on Oct 9, 2026.

What happened

Albemarle runs ALbot, a Moveworks AI assistant inside Microsoft Teams, that lets employees ask for help in natural language to resolve issues, request software, unlock accounts and find information. It provides support in employees' native languages and was later extended from IT to HR.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Albemarle, not ours.

  • 80%“80% of support tickets resolved without back-and-forth with IT”
  • 2X“2X faster resolution of the average support issue”

Moveworks enabled employees to get help in their native language, without requiring localized service desks.

From the page. moveworks.com

We found it almost seamless to turn multilingual support on. It wasn’t a technical challenge. Through a lot of engineering in the background, Moveworks made it simple to deploy, adopt, and use.

Alok Singh, Director of IT Automation and Collaboration, Albemarle. Source

Moveworks’ natural language understanding provides profound insight into what’s holding our people back. When we know exactly which teams and regions are feeling the most pain, we can focus our efforts and get those employees back on their feet.

Alok Singh, Director of IT Automation and Collaboration, Albemarle. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 49%CheckedPrinted word for word on the page, near the name of Albemarle.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Albemarle.
  • Albemarle uses MoveworksCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

25,000“More than 25,000 employees — representing 72% of the total workforce — are now leveraging AI to find information across business applications”AkzoNobel uses Moveworks. Another customer of Moveworks85%“Key improvements include 85% approval time reduction - from three days to 30 minutes”Ciena uses Moveworks. Another customer of Moveworks$55,000“This one comm resulted in reclaiming 1,000 licenses, saving us $55,000 in only 14 days”Consumers Energy uses Moveworks. Another customer of Moveworks