How Bell Direct uses ClickUp
20%
“20% efficiency boost: Early AI adoption drove a measurable 20% increase in operational efficiency across the entire team”
As published on clickup.com. Captured by usedby on Oct 3, 2026.
What happened
Bell Direct's operations team uses ClickUp as a central workspace for work management and procedure documentation. A ClickUp Super Agent turns incoming client emails into tasks, classifies them by priority, client and brand, and routes them to the right team and expert.
Summary written by usedby from the source page, in English. The figures are those of ClickUp and Bell Direct, not ours.
- 2 FTEs“2 FTEs’ capacity freed up: The AI Agent handles the triaging and assignment work previously managed by two full-time staff, who can now focus on higher-order work”
- 800+“800+ emails triaged in real-time: Urgent requests prioritized and routed in seconds, not hours”
Previously, we needed two full-time employees just to triage and assign tasks. Now, the AI Agent does it all, instantly and accurately.
The ClickUp Super Agent has become part of the team. Previously, we needed two full-time employees just to triage and assign tasks. Now, the Agent does it all, instantly and accurately.
The AI Agent has become part of the team,” Jonathan shares. “Previously, we needed two full-time employees just to triage and assign tasks. Now, the AI Agent does it all, instantly and accurately.
What the story claims, and what we checked
We compared the story with its live page on Oct 3, 2026.
- The figure: 20%CheckedPrinted word for word on the page, near the name of Bell Direct.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Bell Direct.
- Bell Direct uses ClickUpCheckedConfirmed line. Latest check across sources: Oct 3, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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