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How MSCI uses Resolve

17x

“up to 17x faster than MSCI’s historical investigation time”

As published on resolve.ai, September 2026. Checked by usedby on Oct 15, 2026.

What happened

MSCI uses ResolveAI as an AI reasoning layer across its observability tools to automatically start investigating production incidents when alerts fire, correlating signals to find root causes. It is also extending the tool to assess planned changes, service capacity management, and routine health checks.

Summary written by usedby from the source page, in English. The figures are those of Resolve and MSCI, not ours.

  • 77%“On one infrastructure team, reported incidents fell by 77%, as active users grew more than 10x.”
  • 76%“the team experienced a 76% decrease in reported incidents while ResolveAI adoption grew over the same period”
  • 46%“client cases dropped 46% from their peak by June 2026”
  • 80%“Today, more than 80% of MSCI’s critical incidents are triaged by ResolveAI first”

In one particularly complex P3 incident, ResolveAI traced the issue to its root cause in 14 minutes, up to 17x faster than MSCI’s historical investigation time.

From the page. resolve.ai

ResolveAI has reversed on-call from human-led and AI-assisted to AI-led and human-assisted.

Sandeep Contractor, Managing Director, Engineering, MSCI. Source, captured Oct 4, 2026

What the story claims, and what we checked

What we compared with the page.

  • The figure: 17xCheckedPrinted word for word on the page, near the name of MSCI.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of MSCI.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • MSCI uses ResolveCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

~60%“~60% reduction in mean time to resolve (MTTR)”Salesforce uses Resolve. Another customer of Resolve75 percent“75 percent reduction in incident investigation time”Zscaler uses Resolve. Another customer of Resolve4x“4x faster root cause with evidence”Blueground uses Resolve. Another customer of Resolve