The use case: how Chegg deploys New Relic
Chegg uses New Relic APM, browser monitoring and logs to monitor its AWS-hosted microservices platform. Engineers across teams use it to detect and troubleshoot incidents and to track the digital experience of students.
More reported results
Figures published in New Relic’s case study. They are not independently measured by usedby.
About 80% of our alerts are sourced from New Relic.
In 2019, MTTR moved even lower to 24 minutes.
In the customer’s words
New Relic is such an embedded part of our engineering culture now. It’s hard to imagine what life would be like without it.Other AI tools used by Chegg
Other public relationships recorded on usedby.
Explore Chegg’s AI stack
Other companies using New Relic
Customers across industries, with public evidence.
See all New Relic customers
Go straight to the source
Based on New Relic’s published case study. We check the public evidence; the results are reported by the vendor.
newrelic.com- Last checked
- Nov 12, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 87%Checked
Printed word for word on the page, near the name of Chegg.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Chegg.
- Chegg uses New RelicChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
In fact, following the deployment of New Relic, Evans saw MTTR shrink in 2018 from 197 minutes to 33 minutes. In 2019, MTTR moved even lower to 24 minutes.