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PolyAIusedbyCitizens Advice Scotland

How Citizens Advice Scotland uses PolyAI

The voice assistant routes callers to local advisers through a conversation in natural language. The service answered all calls, with an average resolution time of 30 seconds.

ConfirmedVendor case study · Checked Nov 15, 2026
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The use case: how Citizens Advice Scotland deploys PolyAI

The voice assistant routes callers to local advisers through a conversation in natural language.

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Based on PolyAI’s published case study. We check the public evidence; the results are reported by the vendor.

poly.ai
Last checked
Nov 15, 2026
poly.aiCaptured PolyAI case study about Citizens Advice ScotlandOpen source capture
What the story claims, and what we checked

What we compared with the page.

  • Citizens Advice Scotland uses PolyAIChecked

    Confirmed line.

  • The result itselfNot checked

    We quote it; we did not measure it.