Who uses PolyAI?
Enterprise voice AI agents that answer customer phone calls in natural, multilingual conversation. poly.ai
18
companies use PolyAI
18 companies use PolyAI. 6% are in Banking & Mortgages. Confirmed or observed customers include Atos, Audibel, and Carter's. 14 of them are confirmed by a published case study, quote or press release.Latest check Oct 8, 2026: 18 of 18 companies checked, from 14 public sources.
- Category
- AI Phone Agents
- Customers by proof
- 14 confirmed, 4 observed
- Top industry
- Banking & Mortgages, 6% of customers
- Security
- ISO 27001Source: poly.ai, checked Oct 8, 2026
- Most similar
- Regal, no shared customer yet
- Website
- poly.ai
What PolyAI does
PolyAI is an agentic dialog platform for building, deploying and managing voice AI agents that handle inbound customer calls for enterprises. It runs on a proprietary dialog model trained on enterprise conversations and offers a no-code Agent Studio plus a developer SDK. Usage is priced per minute and includes ongoing optimization and 24/7 support.
Written by usedby from poly.ai.
Main features
Common uses
18 companies use PolyAI
Every company below links to the public page that shows it uses PolyAI. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Atos | IT Services & System Integration | |
 Audibel | — | |
 Carter's | — | |
 Diamond Recovery | — | |
 Fogo de Chão | — | |
 Hawksmoor | — | |
 Howard Brown Health | — | |
 Peppermill Resort Spa Casino | — | |
 Quicken | — | |
 SafeRide Health | — |
Is PolyAI right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 94 Banking & Mortgages companies on usedby, 1 is listed as PolyAI customers. None uses only another AI Phone Agents tool.
- PolyAI only, 1%
- PolyAI and another tool in AI Phone Agents, 0%
- Another tool in AI Phone Agents only, 0%
- No AI Phone Agents tool we can see, 99%
These are companies usedby tracks because a public page names them, often PolyAI's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by PolyAI and its customers. Each one links to its dated source. We quote, we do not score.
25%calls fully resolved by the voice assistant
SimplyhealthVendor case studyPublished Sep 17, 202330%reduction in agent call volumes
AtosVendor case studyPublished Oct 28, 202372%reduction in Average Handle Time for routine
Howard Brown HealthVendor case studyPublished Apr 2, 2025187%ROI on labor cost savings
Peppermill Resort Spa CasinoVendor case studyPublished Jul 15, 202580,000covers booked since July 2025
HawksmoorVendor case studyPublished Mar 16, 202687%Reduction in call wait times
AudibelVendor case studyPublished May 21, 202660%reduction in seasonal hiring
Carter'sVendor case studyPublished May 29, 20261Mcalls answered every month
SafeRide HealthVendor case studyPublished May 29, 2026This is next-level conversational AI, and it’s far and away better than anything else I’ve heard in the market.PolyAI has allowed us to accommodate periods of peak customer activity and to minimize complaints by significantly increasing our ability to answer FAQs through the voice assistantBefore you buy PolyAI
What PolyAI publishes on the points buyers check first, each with its source and check date.
| Security | ISO 27001 | poly.ai, checked Oct 8, 2026 |
|---|---|---|
| Data processing terms | A data processing agreement is available. | poly.ai, checked Oct 8, 2026 |
| Integrations | Salesforce, Zendesk, NICE CXone, Amazon Connect, Genesys, Webex, Five9 | docs.poly.ai, checked Oct 8, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does PolyAI work with the tools we already use?
PolyAI alternatives
Tools compared with PolyAI most often, with the customers they share.
| Tool | Customers | Shared with PolyAI | Compare |
|---|---|---|---|
 Regal40 customers, 0 shared | 40 | 0 | PolyAI vs Regal |
 Retell AI32 customers, 0 shared | 32 | 0 | PolyAI vs Retell AI |
 Hippocratic AI28 customers, 0 shared | 28 | 0 | PolyAI vs Hippocratic AI |
Questions about PolyAI
Who uses PolyAI?
18 companies use PolyAI, including Atos, Audibel, and Carter's.
Which industries use PolyAI?
The industries with the most PolyAI customers are Banking & Mortgages (1), Energy, Utilities & Cleantech (1), and IT Services & System Integration (1).
What are the alternatives to PolyAI?
The tools compared with PolyAI most often are Regal (40 customers, 0 shared), Retell AI (32 customers, 0 shared), and Hippocratic AI (28 customers, 0 shared). See all PolyAI alternatives.
How does usedby know who uses PolyAI?
Each company is linked to a public page that names it: PolyAI's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (14): a case study, a named quote or a press release. Observed (4): PolyAI shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use PolyAI, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 8, 2026, and 18 of 18 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of PolyAI started on October 8, 2026. New customers appear after two complete checks of its pages.