How Pacific Gas and Electric Company (PG&E) uses PolyAI
PG&E uses PolyAI to authenticate callers and handle customer enquiries in multiple languages, including during outages. PolyAI reports 35,000 hours of staff time saved.
View captured proofThe use case: how Pacific Gas and Electric Company (PG&E) deploys PolyAI
PG&E uses PolyAI to authenticate callers and handle customer enquiries in multiple languages, including during outages.
Other AI tools used by Pacific Gas and Electric Company (PG&E)
Other public relationships recorded on usedby.
Explore Pacific Gas and Electric Company (PG&E)’s AI stack
Other companies using PolyAI
Customers across industries, with public evidence.
AtosConfirmed
AudibelConfirmed
Big Table GroupConfirmed
Carter'sConfirmed
Citizens Advice ScotlandConfirmed
Côte BrasserieConfirmedGo straight to the source
Based on PolyAI’s published case study. We check the public evidence; the results are reported by the vendor.
poly.ai- Last checked
- Nov 15, 2026
Open source capture What the story claims, and what we checked
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- Pacific Gas and Electric Company (PG&E) uses PolyAIChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.