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How Clio uses Maven

4x

“4x faster live support for technical questions due to lower ticket volume”

As published on mavenagi.com, February 2026. Captured by usedby on Oct 5, 2026.

What happened

Clio uses Maven's AI agent to answer in-app chat support inquiries autonomously, replacing a legacy rule-based chatbot. Questions it cannot answer with enough confidence are escalated to live reps via Salesforce Messaging with full chat history.

Summary written by usedby from the source page, in English. The figures are those of Maven and Clio, not ours.

  • 80%“>80% of inquiries answered autonomously via chat”
  • 60%“60% more tickets solved (vs legacy chatbot)”

Agent Maven™’s high independent resolution rates and smooth escalations drove frontline efficiencies right away.

From the page. mavenagi.com, captured Oct 5, 2026

We knew that we could do better than our legacy chatbot solution. Maven’s cutting-edge platform transformed our customer support experience overnight.

George Sullivan, Senior Director of Customer Support, Clio. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: 4xCheckedPrinted word for word on the page, near the name of Clio.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Clio.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Clio uses MavenCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

75%“75% reduction in response time with 60% more contacts”Mastermind uses Maven. Another customer of Maven50%“50% reduction in cost per ticket”PapayaPay uses Maven. Another customer of Maven25%“Just one week into deploying Maven, rep solves per hour increased 25%.”ClickUp uses Maven. Another customer of Maven