As published on deepgram.com. Checked by usedby on Oct 9, 2026.
What happened
Creovai, a conversation intelligence and speech analytics platform, uses Deepgram's speech recognition to transcribe customer service phone calls. The transcripts feed its analysis so its customers can surface customer experience insights from voice data.
Summary written by usedby from the source page, in English. The figures are those of Deepgram and Creovai, not ours.
We made a strategic decision not to invest in building our own transcription engine so that we could leverage the innovation and investments being made by other companies,” said Larsen. “By using ASR providers like Deepgram, we can quickly provide our customers with accurate transcripts
When we came across Deepgram, what stood out to us and what we noticed as a real differentiator in the market, was its ability to train custom models. As we’ve begun to roll out Deepgram to our customers, we’ve noticed the platform’s distinct ability to quickly and accurately transcribe product and company names, which is critical to them.
What the story claims, and what we checked
What we compared with the page.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Creovai.
- Creovai uses DeepgramCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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